Order Cancellations:
Please be advised that cancellation requests are not guaranteed to be approved, depending on the status of the order. Additionally, a cancellation fee of 25% of the product price will be applied to all cancellations.
Please visit CONTACT US for cancellation request.
Returns
Returns will only be accepted within 30 days of the delivery date granted that the item(s) is in its original state and with the FAYUEN tags attached.
The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial processing & shipping fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount.
The buyer is responsible for all processing & shipping fees and the return address will be provided after the exchange is confirmed by the FAYUEN Customer Service team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. *
Size Exchanges
Size exchange is available under the condition that the item(s) is unused and still has the FAYUEN Quality Control tags attached.
Request for size exchange can only be made within 30 days of the delivery date and subject to availability.
The reason for the exchange and the desired size should be stated when contacting our customer service team.
The buyer is responsible for all processing & shipping fees (return & reship) and the return address will be provided after the exchange is confirmed by the FAYUEN customer service team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*
Reasons for Unacceptable Returns/Exchange
Under the following circumstances, we will not be able to process your returns/exchange:
- Products not meeting the criteria for “7-day Returns/Exchange ”.
- Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
- Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
- Products with color fading due to display.
- Products with unclean appearance.
- Non FAYUEN products (Product without FAYUEN Quality Control tag attached on the products).
Customs Tariff
We currently do not offer prepaid duties and taxes so please be aware that your orders could incur customs charges.
If the fees are applicable, they are not included in the transaction made and the person receiving the parcel will be billed directly by the courier in the designated country.
Customs taxes, import duties, or other customs-related fees might be involved and the charges are determined by the Customs office of the country of delivery. Any charges on a parcel must be paid by the person receiving the parcel and these charges cannot be refunded.
Duties and taxes are non-refundable.
FAYUEN has no control over these charges as customs policies and import duties vary from country to country.
The buyer is encouraged to contact the local customs office for current charges prior to the purchase.
We are working to improve this service as soon as possible!